{"id":102,"date":"2025-06-25T10:45:05","date_gmt":"2025-06-25T10:45:05","guid":{"rendered":"https:\/\/www.tywicctv.co.uk\/?page_id=102"},"modified":"2025-06-25T10:45:05","modified_gmt":"2025-06-25T10:45:05","slug":"privacy-policy-2","status":"publish","type":"page","link":"https:\/\/www.tywicctv.co.uk\/cy\/privacy-policy-2\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; theme_builder_area=&#8221;post_content&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; type=&#8221;4_4&#8243; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; theme_builder_area=&#8221;post_content&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>Tywi CCTV and Network Solutions customer privacy notice<\/strong><\/p>\n<p>This privacy notice tells you what to expect us to do with your personal information.<\/p>\n<ul>\n<li><a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/privacy-notice-generator-for-customers-or-suppliers\/general-business-including-retail-and-manufacture\/generated-privacy-notice-general-business\/#contact\">Contact details<\/a><\/li>\n<\/ul>\n<ul>\n<li><a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/privacy-notice-generator-for-customers-or-suppliers\/general-business-including-retail-and-manufacture\/generated-privacy-notice-general-business\/#collect\">What information we collect, use, and why<\/a><\/li>\n<\/ul>\n<ul>\n<li><a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/privacy-notice-generator-for-customers-or-suppliers\/general-business-including-retail-and-manufacture\/generated-privacy-notice-general-business\/#lawful\">Lawful bases and data protection rights<\/a><\/li>\n<\/ul>\n<ul>\n<li><a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/privacy-notice-generator-for-customers-or-suppliers\/general-business-including-retail-and-manufacture\/generated-privacy-notice-general-business\/#infofrom\">Where we get personal information from<\/a><\/li>\n<\/ul>\n<ul>\n<li><a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/privacy-notice-generator-for-customers-or-suppliers\/general-business-including-retail-and-manufacture\/generated-privacy-notice-general-business\/#retention\">How long we keep information<\/a><\/li>\n<\/ul>\n<ul>\n<li><a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/privacy-notice-generator-for-customers-or-suppliers\/general-business-including-retail-and-manufacture\/generated-privacy-notice-general-business\/#share\">Who we share information with<\/a><\/li>\n<\/ul>\n<ul>\n<li><a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/privacy-notice-generator-for-customers-or-suppliers\/general-business-including-retail-and-manufacture\/generated-privacy-notice-general-business\/#complain\">How to complain<\/a><\/li>\n<\/ul>\n<p><strong>Contact details<\/strong><\/p>\n<p><strong>Telephone<\/strong><\/p>\n<p>07765403050<\/p>\n<p><strong>Email<\/strong><\/p>\n<p>info@tywicctv.co.uk<\/p>\n<p><strong>What information we collect, use, and why<\/strong><\/p>\n<p>We collect or use the following information to\u00a0<strong>provide services and goods, including delivery<\/strong>:<\/p>\n<ul>\n<li>Names and contact details<\/li>\n<\/ul>\n<ul>\n<li>Addresses<\/li>\n<\/ul>\n<ul>\n<li>Purchase or account history<\/li>\n<\/ul>\n<ul>\n<li>Payment details (including card or bank information for transfers and direct debits)<\/li>\n<\/ul>\n<ul>\n<li>Website user information (including user journeys and cookie tracking)<\/li>\n<\/ul>\n<ul>\n<li>Photographs or video recordings<\/li>\n<\/ul>\n<ul>\n<li>Records of meetings and decisions<\/li>\n<\/ul>\n<p>We collect or use the following information for\u00a0<strong>the operation of customer accounts and guarantees<\/strong>:<\/p>\n<ul>\n<li>Names and contact details<\/li>\n<\/ul>\n<ul>\n<li>Addresses<\/li>\n<\/ul>\n<ul>\n<li>Payment details (including card or bank information for transfers and direct debits)<\/li>\n<\/ul>\n<ul>\n<li>Purchase history<\/li>\n<\/ul>\n<p>We collect or use the following information to\u00a0<strong>prevent, detect, investigate or prosecute crimes<\/strong>:<\/p>\n<ul>\n<li>Names and contact information<\/li>\n<\/ul>\n<ul>\n<li>Customer or client accounts and records<\/li>\n<\/ul>\n<ul>\n<li>Video and CCTV recordings of public areas (including indoor and outdoor spaces)<\/li>\n<\/ul>\n<p>We collect or use the following information for\u00a0<strong>service updates or marketing purposes<\/strong>:<\/p>\n<ul>\n<li>Names and contact details<\/li>\n<\/ul>\n<ul>\n<li>Addresses<\/li>\n<\/ul>\n<ul>\n<li>Marketing preferences<\/li>\n<\/ul>\n<ul>\n<li>IP addresses<\/li>\n<\/ul>\n<ul>\n<li>Website and app user journey information<\/li>\n<\/ul>\n<p>We collect or use the following information to\u00a0<strong>comply with legal requirements<\/strong>:<\/p>\n<ul>\n<li>Name<\/li>\n<\/ul>\n<ul>\n<li>Contact information<\/li>\n<\/ul>\n<p><strong>Lawful bases and data protection rights<\/strong><\/p>\n<p>Under UK data protection law, we must have a \u201clawful basis\u201d for collecting and using your personal information. There is a list of possible\u00a0<a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/key-data-protection-terms-you-need-to-know\/#lawfulbasis\">lawful bases<\/a>\u00a0in the UK GDPR. You can find out more about lawful bases on the ICO\u2019s website.<\/p>\n<p>Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO\u2019s website:<\/p>\n<ul>\n<li><strong>Your right of access<\/strong>\u00a0\u2013 You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.\u00a0<a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#roa\">You can read more about this right here<\/a>.<\/li>\n<li><strong>Your right to rectification<\/strong>\u00a0\u2013 You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.\u00a0<a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#rtr\">You can read more about this right here<\/a>.<\/li>\n<li><strong>Your right to erasure<\/strong>\u00a0\u2013 You have the right to ask us to delete your personal information.\u00a0<a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#rte\">You can read more about this right here<\/a>.<\/li>\n<li><strong>Your right to restriction of processing<\/strong>\u00a0\u2013 You have the right to ask us to limit how we can use your personal information.\u00a0<a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#rtrop\">You can read more about this right here<\/a>.<\/li>\n<li><strong>Your right to object to processing<\/strong>\u00a0\u2013 You have the right to object to the processing of your personal data.\u00a0<a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#rto\">You can read more about this right here<\/a>.<\/li>\n<li><strong>Your right to data portability<\/strong>\u00a0\u2013 You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.\u00a0<a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#rtdp\">You can read more about this right here<\/a>.<\/li>\n<li><strong>Your right to withdraw consent<\/strong>\u00a0\u2013 When we use consent as our lawful basis you have the right to withdraw your consent at any time.\u00a0<a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#rtwc\">You can read more about this right here<\/a>.<\/li>\n<\/ul>\n<p>If you make a request, we must respond to you without undue delay and in any event within one month.<\/p>\n<p>To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.<\/p>\n<p><strong>Our lawful bases for the collection and use of your data<\/strong><\/p>\n<p>Our lawful bases for collecting or using personal information to\u00a0<strong>provide services and goods<\/strong>\u00a0are:<\/p>\n<ul>\n<li>Consent \u2013 we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n<\/ul>\n<ul>\n<li>Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.<\/li>\n<\/ul>\n<ul>\n<li>Legal obligation \u2013 we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.<\/li>\n<\/ul>\n<p>Our lawful bases for collecting or using personal information for\u00a0<strong>the operation of customer accounts and guarantees\u00a0<\/strong>are:<\/p>\n<ul>\n<li>Consent \u2013 we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n<\/ul>\n<ul>\n<li>Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.<\/li>\n<\/ul>\n<ul>\n<li>Legal obligation \u2013 we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.<\/li>\n<\/ul>\n<p>Our lawful bases for collecting or using personal information to\u00a0<strong>prevent, detect, investigate or prosecute crimes\u00a0<\/strong>are:<\/p>\n<ul>\n<li>Consent \u2013 we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n<\/ul>\n<ul>\n<li>Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.<\/li>\n<\/ul>\n<ul>\n<li>Legal obligation \u2013 we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.<\/li>\n<\/ul>\n<p>Our lawful bases for collecting or using personal information for\u00a0<strong>service updates or marketing purposes<\/strong>\u00a0are:<\/p>\n<ul>\n<li>Consent \u2013 we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n<\/ul>\n<p>Our lawful bases for collecting or using personal information for\u00a0<strong>legal requirements\u00a0<\/strong>are:<\/p>\n<ul>\n<li>Consent \u2013 we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n<\/ul>\n<ul>\n<li>Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.<\/li>\n<\/ul>\n<ul>\n<li>Legal obligation \u2013 we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.<\/li>\n<\/ul>\n<p><strong>Where we get personal information from<\/strong><\/p>\n<ul>\n<li>Directly from you<\/li>\n<\/ul>\n<ul>\n<li>CCTV footage or other recordings<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>How long we keep information<\/strong><\/p>\n<p>We keep data in the form of customer details for as long as we are aware the puppy we supplied is alive or as long as is reasonably required under law.<\/p>\n<p>For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.<\/p>\n<p><strong>Who we share information with<\/strong><\/p>\n<p><strong>Data processors<\/strong><\/p>\n<p><strong>Insurance companies<\/strong><\/p>\n<p>This data processor does the following activities for us: In order to set up your free insurance<\/p>\n<p><strong>Carmarthenshire County Council<\/strong><\/p>\n<p>This data processor does the following activities for us: Where required as part of our licence requirements<\/p>\n<p><strong>Others we share personal information with<\/strong><\/p>\n<ul>\n<li>Relevant regulatory authorities<\/li>\n<\/ul>\n<p><strong>How to complain<\/strong><\/p>\n<p>If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.<\/p>\n<p>If you remain unhappy with how we\u2019ve used your data after raising a complaint with us, you can also complain to the ICO.<\/p>\n<p>The ICO\u2019s address:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n<p>Information Commissioner\u2019s Office<br \/>Wycliffe House<br \/>Water Lane<br \/>Wilmslow<br \/>Cheshire<br \/>SK9 5AF<\/p>\n<p>Helpline number: 0303 123 1113<\/p>\n<p>Website:\u00a0<a href=\"https:\/\/ico.org.uk\/make-a-complaint\/\">https:\/\/www.ico.org.uk\/make-a-complaint<\/a><\/p>\n<p>Last updated: 8<sup>th<\/sup><span>\u00a0<\/span>April 2025<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tywi CCTV and Network Solutions customer privacy notice This privacy notice tells you what to expect us to do with your personal information. Contact details What information we collect, use, and why Lawful bases and data protection rights Where we get personal information from How long we keep information Who we share information with How [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-102","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.tywicctv.co.uk\/cy\/wp-json\/wp\/v2\/pages\/102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tywicctv.co.uk\/cy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tywicctv.co.uk\/cy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tywicctv.co.uk\/cy\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tywicctv.co.uk\/cy\/wp-json\/wp\/v2\/comments?post=102"}],"version-history":[{"count":2,"href":"https:\/\/www.tywicctv.co.uk\/cy\/wp-json\/wp\/v2\/pages\/102\/revisions"}],"predecessor-version":[{"id":104,"href":"https:\/\/www.tywicctv.co.uk\/cy\/wp-json\/wp\/v2\/pages\/102\/revisions\/104"}],"wp:attachment":[{"href":"https:\/\/www.tywicctv.co.uk\/cy\/wp-json\/wp\/v2\/media?parent=102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}